ABOUT US

Welcome to the Richardson Mail Team

Richardson Mail Limited are a Claims Management company specialising in reclaiming compensation on behalf of clients who have been mis-sold Payment Protection Insurance (PPI), Packaged Bank Accounts (PBA) & Repayment Option Plans (ROP).

Richardson Mail Limited has a dedicated team waiting to take your call and can look into your potential case. We can process your claim from start to finish, obtaining a final decision from the lenders, as well as dealing with referrals to the Financial Ombudsman Service.

Our Process for Claims

• We will send you the relevant paperwork, which you can check, complete, sign and return to us.
• Our Case handlers will assess the information you have provided FREE OF CHARGE and then prepare your case and liaise with the Financial Institute.
• We will continue to communicate with the Financial Institutes and you, to gain any additional information they may require, to assist them in making an informed final decision.
• We will update you with any responses we receive from the lenders but you can also contact your case handler to provide more supporting evidence or regarding any questions you may have.
• If your case is rejected we can appeal this decision and escalate the matter further to the Financial Ombudsman Service, with any additional evidence to support your case.
• The FCA guidelines state that the lenders need to provide a final decision within 8 weeks. However, some cases can be concluded quicker and other more complex cases, for example those referred to the Financial Ombudsman Service, can take around two years to reach a final decision.

Contact us now on 0161 905 1308