We aim to provide a high level of service to all our customers but occasionally things can go wrong, when this happens we will do everything we can to put things right. Our Complaints Procedure allows us to deal with complaints fairly, effectively, consistently and promptly as stated in section 7 in our Terms and Conditions.


We aim to provide you with the highest standard of service in line with these Terms and Conditions. However, if at any time you do wish to make a complaint about any part of the service we have provided, please contact our Customer Relations Manager either by telephone on 0161 905 1308, via email or by post: Richardson Mail Limited, Stamford House, Northenden Road, Sale, M33 2DH.

We will investigate all complaints as carefully and as quickly as possible and we will look to bring your complaint to a close in a way which satisfies you.

Once your complaint has been received, we will provide you with a written acknowledgement within 5 working days and we will attempt to provide you with a full response within 4 weeks. If we do need more time to investigate your complaint, we will let you know in writing and will then provide you with our full response within 8 weeks.

If you have received our full response to your complaint and you are not satisfied, or a response has not been received by you within 8 weeks, you may refer the complaint to the Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ. Or by email:  or by telephone on: 0300 555 0333.